Returns Policy
30 days from delivery is the window to request a return.
| Return window | 30 days from the delivery date |
|---|---|
| Return shipping | Our error: covered by FAVERRA.COM; Change of mind: customer pays |
| Refund timing after receipt | Processed in 5-7 business days; 5-10 business days to appear on statement |
Return window
You have 30 days from delivery to request a return or exchange. Email time-stamp within 30 days qualifies your request, even if approval occurs afterward.
Eligible reasons for a return
- Item is defective or damaged on arrival
- Wrong item or wrong size was shipped
- Item is significantly different from its description or photos
Item condition requirements
- Unused, unwashed, and unworn
- All original tags attached
- In original packaging where possible
Photo and proof requirements
- Clear, well‑lit photos of the issue or defect
- A photo of the size tag
- Full front and back photos of the item
- Packing slip or order confirmation number
How to request a return
- Email [email protected] with your order number in the subject line.
- Include the reason for return, required photos, and your preferred resolution (refund or exchange).
- Wait for approval by email with next steps. FAVERRA.COM replies within 1-2 business days.
- Pack the item securely with tags intact. Follow the instructions provided in the approval email.
- Return the parcel using the instructed method and share the tracking number (if requested).
- After the return is received and inspected, refunds are processed in 5-7 business days. Your bank or card issuer may take an additional 5-10 business days to post the credit.
Who pays for return shipping
| Scenario | Return shipping | Original shipping fee |
|---|---|---|
| Our error (defective, damaged, wrong item/size, or significantly different) | Covered by FAVERRA.COM (via a prepaid label or reimbursement, as instructed) | Refunded |
| Change of mind (fit preference, style/color preference, no defect) | Paid by customer | Not refunded |
Items we cannot accept
- Used, worn, washed, or altered items
- Items missing original tags
- Items with stains, odors, or damage caused after delivery
- Minor cosmetic variations that do not affect use (e.g., slight color differences due to lighting/screens)
Exchanges
Exchanges are available for size or color when the requested variant is in stock. Approved exchanges are issued after the original item is in transit per instructions or upon receipt, depending on the approval email. If the requested item is unavailable, the return will be processed as a refund.
Approval and communication
- Approval and instructions are sent by email from [email protected].
- Support replies within 1-2 business days of your request.
- No restocking fees apply.
Need help?
Questions about eligibility, photos, or next steps can be sent to [email protected].