Privacy Policy
Children’s data: this site is not directed to anyone under 13.
| At a glance | Summary |
|---|---|
| Data we collect | Contact details, order and delivery information, payment confirmations, and device/cookie data. |
| How it’s used | To fulfill orders, provide support, prevent fraud, comply with law, and improve site performance. |
| Who we share with | Payment processors (PayPal, Stripe, Airwallex), third‑party shipping carriers, analytics partners, and legal authorities when required. |
1. What personal data we collect
Summary
- Information you provide at checkout or when contacting support
- Details needed to deliver your order
- Technical data from your device and cookies
- Records needed for security and legal compliance
Identity and contact information
Name, email address, and other details you provide to place an order or contact support.
Order and delivery information
Items purchased, order totals, delivery name, and delivery details necessary to ship your purchase.
Payment information
Payments are processed by our payment partners. FAVERRA.COM receives payment confirmations and limited details necessary to reconcile and support your order.
Technical and cookies data
IP address, device and browser type, pages viewed, and cookie identifiers collected to operate and secure the site and to measure performance.
2. Why we process personal data
Order fulfillment and accountless checkout
To process payments, ship items, and send essential service messages about your order.
Customer support
To respond to questions, handle returns and refunds, and resolve issues.
Fraud prevention and security
To verify transactions, detect suspicious activity, and protect our customers and systems.
Legal compliance
To meet tax, bookkeeping, and other legal obligations.
Analytics and improvements
To understand site performance, fix errors, and improve the shopping experience.
3. Cookies and similar technologies
Essential cookies
Required for core functions such as cart, checkout, and security. These cannot be switched off on the site.
Analytics cookies
Help measure traffic and performance so the brand can improve navigation and product discovery.
Optional marketing cookies
May be used to tailor content or offers. You can manage preferences through your browser settings or by adjusting cookie controls where presented.
You can also restrict cookies at the browser or device level. Doing so may affect some site features (for example, keeping items in your cart).
4. When and with whom data is shared
Payment processing
Payment details are handled by PayPal, Stripe, and Airwallex. FAVERRA.COM shares necessary order and payment information so these providers can process transactions securely.
Shipping and delivery
Order and delivery details are shared with third‑party shipping carriers solely to deliver your purchase and manage returns where applicable.
Analytics and measurement
Pseudonymous device and usage data may be shared with analytics partners to understand site performance and improve features.
Fraud, security, and operations
Limited information may be shared with service providers who support security, error logging, and site reliability.
Legal and compliance
Information may be disclosed to authorities if required by law or to protect the rights, property, or safety of customers or the brand.
5. Data retention
FAVERRA.COM keeps personal data only as long as needed to provide services, resolve disputes, meet legal or tax requirements, and maintain accurate records. When data is no longer required, it is deleted or de‑identified according to standard retention practices.
6. Your privacy rights
Core rights for all customers
- Access: request a copy of your personal data.
- Correction: ask us to fix inaccurate or incomplete information.
- Deletion: request deletion where applicable.
- Marketing choices: opt out of marketing emails at any time via unsubscribe or by contacting support.
To exercise any right, contact [email protected]. We may need to verify your identity before fulfilling a request.
California residents (CCPA/CPRA)
You may have the right to know, correct, and delete personal information, and to opt out of certain data sharing for cross‑context behavioral advertising. You can make a request or opt‑out choice by contacting [email protected].
EEA/UK residents (GDPR)
Where GDPR applies, processing may rely on one or more lawful bases, including performance of a contract (fulfilling your order), legitimate interests (site security, fraud prevention, improvements), consent (where required, such as certain cookies), and legal obligations. You may have rights to access, rectification, erasure, restriction, objection, and portability. You also have the right to lodge a complaint with your local supervisory authority.
7. Children’s privacy
FAVERRA.COM does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact [email protected] so the information can be removed.
8. How to contact us about privacy
Email: [email protected]
9. Effective date
This policy is effective on the date this page is published and may be updated to reflect changes in our practices.