FAQs

30 days from delivery — that’s your window to request a return.

Orders

How do I place an order and what happens after checkout?

Add your preferred styles to cart, proceed to checkout, and complete payment. You will receive an order confirmation by email. Orders then enter processing within the standard handling time of 2-4 business days. When your order ships, a shipping confirmation with tracking will follow.

Which payment methods are accepted?

FAVERRA.COM accepts PayPal, credit/debit cards, Stripe, and Airwallex. All prices are in USD. Taxes are shown at checkout where applicable.

Can I change or cancel my order?

If you need an adjustment, email [email protected] as quickly as possible with your order number. Orders may begin processing soon after placement; changes are not guaranteed once processing has started or the order has shipped.

Sizing

How do I choose the right size?

Sizes can vary by style. Compare your body measurements to the fit details on the product page when available. If you prefer a relaxed look, consider sizing up; for a closer fit, choose your usual size.

What if I am unsure about my size?

Email [email protected] with the style name and your typical sizes across brands. The team will share general guidance to help you decide.

Shipping

What are the shipping costs and timelines?

Standard shipping is $6.99 per order. Orders are handled in 2-4 business days, then ship with an estimated transit time of 3-7 business days. Timeframes refer to business days and exclude weekends and holidays.

How do I track my order?

Once your order ships, FAVERRA.COM will email a tracking number. Tracking updates may take 24–48 hours to appear after the first scan. If movement does not show after that window, contact [email protected] for assistance.

Returns

What is the return window and what is required?

You may request a return within 30 days from delivery. Items should be in original condition. There is no restocking fee. The original shipping fee is refunded only when FAVERRA.COM is at fault (for example, an incorrect or damaged item).

How do I start a return?

Email [email protected] with your order number, the item(s) you wish to return, and the reason for the return. The team will reply with next steps.

When will I receive my refund?

After the returned item is received and inspected, refunds are processed in 5-7 business days to the original payment method. Your bank or card issuer may take an additional 5-10 business days to post the credit to your statement.

Support

How can I contact customer support?

Email [email protected] for help with orders, sizing, shipping, tracking, returns, and refunds.